First Victim, Second Victim.....Do No Harm (203-1)

10:45 – 11:15 am Wednesday, September 2

In November 1999, the Institute of Medicine released its landmark report "To Err is Human," which outlined the looming patient safety crisis affecting healthcare facilities. It was suggested in this report that up to 98,000 patients per year were the victims of medical errors.

This staggering and rather alarming statement led to many changes in healthcare, all aimed at improving the safety and well-being of our patients. Changes included the development of electronic medical records, computerized order entry (CPOE), barcode tracking, improved dispensing practices of patient medications, and the development of intentional continuous quality improvement programs in healthcare facilities. Each change was aimed at improving communication across the healthcare continuum as well as improving efficiency, accuracy, and ultimately safety in implementing and delivering healthcare in healthcare facilities. Most healthcare professionals will agree that all aspects of patient care require the utmost in safe practices. Most healthcare professionals will also agree that we are human. And as humans, sometimes, no matter how many safeguards are in place, mistakes may still happen. What happens then? We all understand that the patient affected by a medical error must be the primary concern. But there are others affected by these medical errors as well: the medical professional who unintentionally made the error. Who cares for them? What do they need? Can they be trusted again? Resiliency programs are beginning to emerge in some hospitals aimed at helping these "second victims." This session will discuss how to support the healthcare professional involved in medical errors through intentional programs that are aimed at developing and sustaining resiliency for our colleagues who become unintentional "second victims."

CNE Hours: